Please note that we are not an emergency clinic.
If you or someone you know is in immediate danger, experiencing a crisis, or having thoughts of self-harm, please seek help immediately referring to
our Crisis Help page.
For all other inquiries and appointments…
Let's start the
conversation
Please note our practice is open for appointments Monday – Friday, and our phone lines are open Monday – Thursday, 9:00am – 4:00pm
THE PROCESS
How Does It Work?
Fill a Form
Tell us a little more about what you’re looking for, online or over the phone.
Get Matched
We’ll match your needs with a psychologist or psychiatrist.
Download
We'll schedule your first in-person or Telehealth session and communicate to you in the Oqea app.
More Info?
Talk to our friendly reception
Monday – Thursday: 9am – 4pm
FAQ
Start the process with us today
We’ve answered some commonly asked questions here but if you have another enquiry, please use the form below to submit your question and one of our friendly reception members will reach out with a response.
If you’re ready, you can start the process today by request an appointment with one of our psychologists or psychiatrists.
What's the difference between a Psychologist and a Psychiatrist?
Psychologists and Psychiatrists both play crucial roles in mental health care, but Psychologists typically focus on therapy and behavioural interventions, while Psychiatrists can prescribe medications and have a more medical approach.
Psychologists can conduct psychological assessments, and use evidence-based practices to help clients manage and overcome mental health issues. They use various therapeutic techniques, such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), and more.
At Oqea Cares, the two professions collaborate to provide comprehensive mental health care.
Can I have a consultation from home?
Online sessions are with our psychologists and psychiatrists can be available by phone or video through Telehealth on our Oqea platform. We’ll schedule a consult with you and send you a link with you once arranged.
Is Oqea Cares a bulk-billing practice?
No. Oqea Cares is a private practice. You can still claim Medicare and Private Health benefits, but a fee will be payable on the day of your consultation.
Can I claim a psychologist consult on Medicare?
Yes. Medicare rebates for services may also be available for up to 10 sessions per calendar year, under Medicare Better Access to Mental Health. You will need a GP referral and Mental Health Care Plan, or a psychiatrist or paediatrician referral to access the rebate.
How do I know if I have repeats left on my script for stimulant medication?
The first thing you need to do is check with your pharmacist.
Your current medication bottle or box will list your pharmacy details, and sometimes how many repeats are left. This is is not the case, please call or visit your pharmacist to find out if you have any repeats. If you do, you can arrange your repeat prescription pick up directly with your pharmacist.
⚠️ Please note: scripts expire after 6 months, even if repeats are left.
Make sure your repeat prescription medication is dispensed to you within 6 months.
Your dose or type of medication can not change until a review is made with your Psychiatrist at an appointment.
Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.
I experienced an issue with my Pharmacist for my repeat stimulant medication. What should I do?
We will try to help. Send an email to us at hello@oqeacares.au and include your Pharamacist’s advice and the Pharmacy’s contact details.
Can I arrange a new script for my stimulant medication at my next appointment?
Your medication can be reviewed at your next appointment and a script can be arranged there by your psychiatrist. If you don’t have another appointment, you can schedule one soonest available by calling our practice during office hours.
Your dose or type of medication can not change until a review is made with your Psychiatrist at an appointment.
⚠️ Important Note:
Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.
Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.
What if I run out of my stimulant medication before an appointment?
We encourage you to book an urgent appointment with one of our mental health GPs or regular GP to help review and renew your prescription. Get started.
⚠️ Important Note:
Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.
Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.
I've lost my stimulant medication. What do I do?
You can bring your appointment forward or email hello@oqeacares.au with:
- Circumstances of the loss
- Your Pharmacy name and contact details
You may be able to book an urgent appointment with one of our mental health GPs or regular GP to provide you with a new script. Contact us.
⚠️ Important Note:
- An early release of a rescript is not guaranteed.
- Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.
Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.
I think my stimulant medication has been stolen. What do I do?
We’ll need a copy of the Police Report and details of your request to hello@oqeacares.au with:
- Circumstances of the theft
- Your Pharmacy name and contact details
⚠️ Important Note:
- An early release of a rescript is not guaranteed.
- Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.
Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.
LINKS
CONTACT
T: (08) 6559 6900
E: hello@oqeacares.au
Open for appointments Monday – Friday
Phone lines are open Monday – Thursday, 9:00am – 4:00pm
© 2025 Oqea Pty Ltd including partners and contributors.