Psychologists and Psychiatrists both play crucial roles in mental health care, but Psychologists typically focus on therapy and behavioural interventions, while Psychiatrists can prescribe medications and have a more medical approach.

Psychologists can conduct psychological assessments, and use evidence-based practices to help clients manage and overcome mental health issues. They use various therapeutic techniques, such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), and more.

At Oqea Cares, the two professions collaborate to provide comprehensive mental health care.

Online sessions are with our psychologists and psychiatrists can be available by phone or video through Telehealth on our Oqea platform. We’ll  schedule a consult with you and send you a link with you once arranged.

No. Oqea Cares is a private practice. You can still claim Medicare and Private Health benefits, but a fee will be payable on the day of your consultation.

Yes. Medicare rebates for services may also be available for up to 10 sessions per calendar year, under Medicare Better Access to Mental Health. You will need a GP referral and Mental Health Care Plan, or a psychiatrist or paediatrician referral to access the rebate.

We will try to help. Send an email to us at hello@oqeacares.au and include your Pharamacist’s advice and the Pharmacy’s contact details.

Your medication can be reviewed at your next appointment and a script can be arranged there by your psychiatrist. If you don’t have another appointment, you can schedule one soonest available by calling our practice during office hours.

Your dose or type of medication can not change until a review is made with your Psychiatrist at an appointment.

⚠️ Important Note:

Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.

Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.

We encourage you to book an urgent appointment with one of our mental health GPs  or regular GP to help review and renew your prescription. Get started.

⚠️ Important Note:

Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.

Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.

You can bring your appointment forward or email hello@oqeacares.au with:

• Circumstances of the loss
• Your Pharmacy name and contact details

You may be able to book an urgent appointment with one of our mental health GPs  or regular GP to provide you with a new script. Contact us.

⚠️ Important Note:

• An early release of a rescript is not guaranteed.
• Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.

Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.

We’ll need a copy of the Police Report and details of your request to hello@oqeacares.au with:

• Circumstances of the theft
• Your Pharmacy name and contact details

⚠️ Important Note:

• An early release of a rescript is not guaranteed.
• Requesting a script too early or attending an appointment before the rescript date may cause Health Department authority rejection and delays.

Stimulant medication refers to Vyvanse, Dexamphetamine, Ritalin and Concerta.

Your payment information is securely processed and stored by Stripe, a PCI-compliant payment processor. This is the most stringent level of certification available in the payments industry. No staff members at Oqea Cares can view your credit card details.

Third party companies (e.g. DVA, ICWA, AFLPA) cover the costs for eligible appointments under their scheme, for example, attended appointments with a valid GP referral. However, there are some occasions of service that third parties do not cover, for example, late cancellation fees. We collect your credit card information to capture these occasions of service. Your card will not be charged for attended appointments with a valid referral. You will be advised of any private charges before they are deducted.

You will be automatically sent the updated practice policy one week before your next scheduled appointment. It will be sent via email and will have the subject line: Assessment from Oqea Cares from the email address: mail@oqea.net.

There is a copy of the policy here: https://oqeacares.au/practice-policy/

Please call or email reception and ask to update your credit card details. The receptionist will send you a new practice policy, which will capture new credit card details.

Yes, your Medicare rebate will be processed automatically after the payment if the service is eligible.

Your card will be charged one hour after the invoice has been raised and emailed to you.

Reception will follow up with you directly for payment. Please note we are unable to book future appointments if you have outstanding accounts.

Please discuss with your practitioner possible alternative arrangements. Under this arrangement, we will require you to attend your appointments in person and settle accounts at reception after your appointment. If a third party covers your appointment, we require a statement from them in writing confirming they will cover all appointments costs in a timely manner. You are responsible to advise us if your funding cover changes and may be required to settle any accounts that are not paid by the third party.